Gateway provides the services and management of national retail pharmacy networks at competitive rates via a 100% pass-through model. Our comprehensive networks include all major chains and have over 63,000 retail pharmacies.
Gateway offers remittance claims data by Secure File Transfer Protocol (SFTP)
Call the Gateway Reconciliation Help Desk (888) 613-1365, Ext 3. This line is open 8:00 a.m. to 3:30 p.m. (CST), Monday through Friday. You can also email your question to customerservice@gateway-networks.com.
Call the Gateway Reconciliation Help Desk (888) 613-1365, Ext 3. This line is open 8:00 a.m. to 3:30 p.m. (CST), Monday through Friday. You can also email your question to customerservice@gateway-networks.com.
Call the Gateway Reconciliation Help Desk (888) 613-1365, Ext 3. This line is open 8:00 a.m. to 3:30 p.m. (CST), Monday through Friday. You can also email your question to customerservice@gateway-networks.com.
Call the Gateway Reconciliation Help Desk (888) 613-1365, Ext 3. This line is open 8:00 a.m. to 3:30 p.m. (CST), Monday through Friday. You can also email your question to customerservice@gateway-networks.com.
Email your pharmacy name, NCPDP or NPI and contact information including name and phone number to customerservice@gateway-networks.com.
If you have not received your 835 or need it reposted- please email your pharmacy name, NCPDP or NPI and contact information-including name and phone number to customerservice@gateway-networks.com. There may be a charge associated with this
Please email your pharmacy name, NCPDP or NPI and contact information including name and phone number to customerservice@gateway-networks.com.
An authorization form must be received from a third party acknowledging PHARMACY's approval to release paid claims data history.
After four business days, if either the EFT or payment cannot be found, please send email to customerservice@gateway-networks.com. Provide EFT/Check number, dollar amount and date along with contact information (pharmacy name, NCPDP or NPI and contact information-including name and phone number )
After four business days, if either the EFT or payment cannot be found, please send email to customerservice@gateway-networks.com. Provide EFT/Check number, dollar amount and date along with contact information (pharmacy name, NCPDP or NPI and contact information-including name and phone number ).
Utilize the Gateway landing page and enter required fields. If you have questions - Call the Gateway Reconciliation Help Desk (888) 613-1365, Ext 3. This line is open 8:00 a.m. to 3:30 p.m. (CST), Monday through Friday. You can also email your question to customerservice@gateway-networks.com
View the Gateway Specialty Drug List 
Click here to access the form
Click here to access the form
Click here to access the form
Click here to learn more
Click here to see/download the file
Approximately 31 days after implementation of the 835, your paper remittance will be discontinued
Gateway Pharmacy Networks is the contracting entity for Citizens Rx.
The
Gateway Provider Relations department has dedicated staff to assist pharmacies with processing questions or
any other type of issues.
Our representatives are available 24 hours a day, 7 days a week.
Please direct any questions regarding contracting, credentialing, payments/remittance, MAC and audit to the following:
Gateway Pharmacy Email address: providerrelations@gateway-networks.com
Gateway Pharmacy Network FAX number: 937.755.1431
Citizen’s Rx Pharmacy Help Desk: 888.316.6510
Citizen’s Rx FAX number: 888.557.0896